Shipping & Return


United States: 

  • We offer free shipping in the USA. 
  • We cannot ship to the U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands), the Caribbean Islands, or APO Addresses. 


  • We offer free shipping to Canada, Australia, Germany, France, and Italy.


To initiate a return, customers must contact Betta customer service via email at within 30 days of receiving the product, and upon approval of the return request, return instructions will be provided; please note that unauthorized returns will not be accepted and refunds will not be issued in such cases.


After the returned order is received and inspected, refunds will be issued to the original payment method within 7 business days.