Shipping

United States: 

• We offer free shipping in the USA. 
• We cannot ship to the state of Hawaii and the U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands), the Caribbean Islands, or APO Addresses. 

International: 

• We offer shipping to Canada and Australia. Shipping rates can be found during checkout. 
• Duties and taxes are NOT included in shipping fees. Once orders arrive in their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Duties and taxes are assessed by customs and are the responsibility of the customer.
• Orders will not be refunded if customers refuse to pay custom taxes and duties, resulting in non-delivery.

Return

To initiate a return, customers must contact Betta customer service via email at info@bettabot.com within 30 days of receiving the product, and upon approval of the return request, return instructions will be provided; please note that unauthorized returns will not be accepted and refunds will not be issued in such cases.

Refund

After the returned order is received and inspected, refunds will be issued to the original payment method within 7 business days.