If your unit is moving in circles, the issue may be caused by either a bad propeller or a faulty front sensor. To determine if the propeller is the problem, check that it spins freely with just your finger while the unit is off. Additionally, inspect the propeller shaft for any debris that may be wrapped around it, as this can interfere with movement.
The unit relies on front ultrasonic sensors to detect walls, slow down, and redirect itself. It also features a built-in algorithm that automatically reverses direction every few minutes, as the BettaBot does not have pool mapping capabilities. If you suspect the sensors are malfunctioning, try wiping the front sensor lenses with a soft microfiber towel to see if that resolves the issue.
If you recently installed new propeller motors, ensure they are positioned correctly. These motors are side-specific and have markings near the set screw. When viewed from the back, each propeller should be placed on your left and right side accordingly.
If the problem persists, please reach out to our customer service for further assistance.
It may take a couple of weeks for the foam inside the unit to fully absorb water and settle at the proper water level. To speed up the process, try fully submerging the unit underwater a few times.
We also recommend setting your pool pump to the lowest level, as excessive water turbulence can affect the unit’s performance. Additionally, avoid swimming while the unit is in operation.
While the unit is still stabilizing, you can place approximately one pound of weight on the top front of the solar panel near the latch. This will help secure debris collection until the unit fully adjusts to the water level.
To use the remote control, ensure it has working batteries and is properly paired with the unit.
To pair, turn off the unit and place it nearby. When you switch the unit ON, you have five seconds to press any button on the directional pad. Once successfully paired, the lights on the Betta will change from flashing to a solid red or green color.
For better responsiveness, stay close to the unit while operating the remote. To complete a full turn, press and hold the directional buttons, as there may be a slight delay due to the propellers moving through the water. If the lights continue blinking or flashing, the unit is still in auto-cleaning mode, and you may need to repeat the pairing process.
The indicator lights do not affect the unit’s functionality; they simply indicate battery status. A red light means the unit needs more sunlight or charging, while a green light signifies a sufficient charge. Unfortunately, the LED strip is not replaceable and would require servicing at our repair center. Many customers opt to have the unit repaired after the pool season ends.
If you would like to request a repair, you can submit a claim at https://bettabot.com/en-ca/pages/warranty-claim.
The unit features a UV-coated protective layer, which requires regular maintenance, similar to a vehicle’s clear coat protection, as both are exposed to the elements. To preserve the finish, car care products such as carnauba wax are recommended. This not only adds an extra layer of protection but also makes cleaning easier over time.
For tough calcium buildup, our repair center typically uses a diluted solution of Simple Green or vinegar mixed with water, combined with some manual scrubbing, to effectively clean the unit.
Please note that cosmetic damages are not covered under the one-year warranty. However, if your purchase was made within the last 90 days, please reach out to our customer service for further assistance.
A blinking red light usually means that Betta is not receiving enough sunlight to charge properly. Keep in mind that Betta requires direct sunlight for efficient charging. During the fall and winter months, even on sunny days, the sun sits lower in the sky, which can reduce the amount of direct sunlight reaching the solar panel.
To resolve this, remove Betta from the pool and position the solar panel directly toward the sunlight for a few hours, ensuring the switch remains in the ON position. A full charge should provide enough power for Betta to operate for approximately 30 hours.
If the problem persists, please reach out to our customer service for further assistance.
Red flashing lights usually means the unit is not receiving enough sunlight. To test the charging system, place the unit outside the pool with the switch in the ON position and ensure the solar panel is facing direct sunlight. Once fully charged, the lights should change from red to green.
The propellers should spin freely when the unit is turned off. If they don’t, check for any debris wrapped around the propeller shafts.
During the fall and winter months, shorter days and a lower sun position may reduce charging efficiency. To maximize charging, remove Betta from the pool and place it in direct sunlight for a few hours. A full charge should provide approximately 30 hours of operation.
If the unit is getting stuck in the skimmer opening, try lowering the pool pump to a lower setting to see if that helps. If the issue persists, you can use a foam pool noodle to fit the width of the skimmer opening and place it across as a barrier. This will help deflect the unit away and prevent it from getting stuck.
Click the link to watch a video demonstration: https://youtu.be/oww3K9jfW80.
When your new Betta initially floats slightly higher in the water, it may not efficiently collect debris. Typically, this adjusts naturally after the Betta has been in the pool for 1 to 2 weeks, as it will settle to the optimal water level. If the issue persists beyond this period, please reach out to our customer service team for assistance.
The residue is from chemicals and minerals in the pool water. It does not really have much impact on the operation of Betta or its solar charging capability. You can take care of it when it is time to empty the collection basket inside. Spray lightly with a water hose and wipe the panel clean with a soft cloth. Do NOT use a pressure washer and do NOT scrape the panel using any tools.
The unit relies on front ultrasonic sensors to detect walls, slow down, and redirect itself. Additionally, it features a built-in algorithm that enables it to reverse every few minutes, as the Betta does not have pool mapping capabilities.
If the unit is not turning or redirecting, we recommend checking the water level. If the front sensors are positioned lower than the pool wall due to a high water level, they may fail to detect obstacles, preventing the unit from adjusting its course.
Another potential cause is the indicator lights. If they are solid, the unit is in remote mode. In this mode, the unit will continue moving straight until a command is given via the remote. If no buttons are pressed for a few minutes, the lights will begin flashing again, indicating that the unit has returned to auto-cleaning mode.
If the problem persists, please reach out to our customer service for further assistance.
If the red and green lights are on simultaneously, this indicates an issue with the propellers or the red gear motor that drives the basket. You should be able to spin the propellers and basket wheel freely using your fingers.
Additionally, check the smaller gear motor, which becomes visible when the basket is removed. When the switch is ON, this motor should turn slowly. If it is not moving, we recommend removing any debris that may be causing a blockage.