FAQ

We fully stand by our Betta Solar Powered Pool Skimmer.

Betta stopped moving and seems not working. What should I do?

Most likely you would need to do nothing unless the robot gets tangled with the floating vacuum tube in its path or gets stuck in some tight corners. It will stop and turn itself into ERROR mode when running into obstacles it can’t free itself from or getting stuck. LED lights at the top backside of the robot will show the error modes and the robot will restart by itself in 20 minutes. In the event the robot gets tangled or stuck, you need to remove and relocate it or set it free from the obstacles in its path.

Comments

M ↓   Markdown Help?
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Mike
0 points
12 months ago

My Betta only moves forward. It will run into the pool wall and keep trying to move forward. Basically stuck. It won't reverse or turn away from the wall. Any suggestions?

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Anonymous
0 points
9 months ago

I am having the same issue

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Anna Heimburger
0 points
3 months ago

Did anyone get answers how to fix it???

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Vanessa
0 points
2 months ago

I've had my Beta a year and the wheels dint turn at all; the Beta stays stagnant in the water.

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Gary
0 points
42 days ago

Purchased two of the SE plus and both failed within 24 hours, displayed solid green lights and no propulsion just floated. If you can get through to customer service, they won't help you. Tried the reset procedure several times with no success, no jams and fully charged, alot of money for two defective skimmers. Even Amazon is discounting them and it's the only item I have ever returned that they hold my refund for two weeks.

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Jimenez
0 points
8 months ago

My Betta was purchased June 2024 and it just stopped working. No lights are on. We emptied it and cleaned some of the residue off. Still nothing. It gets plenty of sun. Since we got it we have taken it out of the pool 4 times. Other than that it’s been in the pool running. Till now. Are there any other suggestions we can try?

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Dave K
0 points
6 months ago

My unit’s lights are flashing red. I’ve tried turning it off and back on again. It shows me green lights for roughly ten seconds, then flashes red again. How do I fix this?

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Michele
0 points
7 months ago

So my has been using it for about a month and it was working perfectly fine but now the green lights that shows that it’s moving and working and has enough solar power to it doesn’t turn green any longer. It stays red unless I turn it on and off then it will go green for a very short period of time and go back to red what could be wrong

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JA
-1 point
10 months ago

My Betta SE Solar Powered Automatic Robotic Pool Surface Skimmer Cleaner is only 15 month old and it will not move forward any longer. It only spins in place. Any help someone can offer?

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Albright
-1 point
12 months ago

My Betta is a year and a half old. It will run for about 1 min and then shut off. No green or red lights showing when it shuts off. It also gets ton of sun everyday. I also emptied the bin. Help!

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