You may try lowering the water flow rate into the above ground skimmer and switching more pump power toward bottom suction and let Betta the mobile skimmer do pool surface cleaning. With reduced water flow into the above ground skimmer, Betta should be able to drive by the opening without getting stuck.

Alternatively, you may attach a floater or a foam noodle to the front of the skimmer. For more details (image and video instructions), please visit https://bettabot.com/pages/solution-1.

No, you don’t need to charge the unit before getting it started for the first time. The unit does NOT have a charging port since it charges by itself using a solar panel built on top.

Betta SE needs a minimum 5 inches of water to operate.

Betta SE Plus needs a minimum 3.5 inches of water to operate.

It would be best to start using your new Betta during the daytime when there is sunlight over the pool. Turn the unit ON by pushing the red power button once and then lower it into the pool. Be sure to watch your steps and maintain your balance when working by the poolside. The robot will start to operate and at the same time, the top solar panel will start charging the battery built-in. During the sunny days, the robot will work well into the night and get into SLEEP mode after the battery charge gets low and will then wake up and continue to operate by itself after sunrise the next day when the battery is charged up to the set level again.

Yes, Betta is completely waterproof. It is perfectly safe to keep Betta in the pool while it's raining or the fountains are on. 

You should only remove Betta from the pool when the temperature drops below 0° Celsius (32° Fahrenheit). When the water freezes, it could damage the Betta.

Betta is designed to work in salty water up to 5000 P.P.M. However, the ideal salt level is around 3000 P.P.M for health purposes.

The debris basket filter mesh size is 0.2mm (200 microns). 

Betta has a 7.4V/4400mah (32wh) built-in lithium battery. After 3 years of use, Betta’s battery should have around 80% of its original capacity.

No, just leave it floating in the pool. No need to switch OFF either. If the flashing LEDs bother you when Betta keeps working into the night, you can switch the power OFF by pushing on the red power button and leaving Betta floating in the pool. Turn the power back ON the next day after sunrise when you want Betta to go back to work.

Most likely you would need to do nothing unless the robot gets tangled with the floating vacuum tube in its path or gets stuck in some tight corners. It will stop and turn itself into ERROR mode when running into obstacles it can’t free itself from or getting stuck. LED lights at the top backside of the robot will show the error modes and the robot will restart by itself in 20 minutes. In the event the robot gets tangled or stuck, you need to remove and relocate it or set it free from the obstacles in its path.

The residue is from chemicals and minerals in the pool water. It does not really have much impact on the operation of Betta or its solar charging capability. You can take care of it when it is time to empty the collection basket inside. Spray lightly with a water hose and wipe the panel clean with a soft cloth. Do NOT use a pressure washer and do NOT scrape the panel using any tools.

If you are experiencing any difficulties with the checkout process, please make sure that you have the latest version of your browser installed and try clearing the cache. Another option is to use a different browser or device to proceed with the checkout. Should the issue persist, don't hesitate to contact our customer service for assistance in completing your order.